> ## Documentation Index
> Fetch the complete documentation index at: https://formbricks.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Recontact Options

> Recontact Options control how often a single survey is shown to the same user, helping you balance effective feedback collection with a positive user experience by preventing survey fatigue.

Recontact Options are the **per-survey** control for how often *this* survey may reappear to the same person. They are one layer of the full display logic — see [Survey Display Logic](/docs/surveys/website-app-surveys/survey-display-logic) for how they combine with targeting, the Cooldown Period, and triggers.

<Note>By default, a survey is shown to each user only once.</Note>

## Configuring Recontact Options

1. Open the Survey Editor and select the **Settings** tab.
2. Ensure the survey type is set to **App Survey**.
3. Open the **Visibility & Recontact** section and choose an option under **Recontact options**.

Available options:

* **Show only once** *(default)* — show a single time, even if the user does not respond.
* **Show a limited number of times** — show at most the specified number of times, or until the user responds (whichever comes first).
* **Ask until they submit a response** — keep showing whenever triggered until a response or partial response is submitted.
* **Keep showing while conditions match** — allow multiple responses and keep showing even after a response. Useful for continuous feedback collection, such as the [Docs Feedback Survey](/docs/surveys/best-practices/docs-feedback) or the [Feedback Box](/docs/surveys/best-practices/feedback-box).

Each option counts *this* survey's own displays and responses only.

## Relationship to the Cooldown Period

Recontact Options decide how often a survey may repeat; the [Cooldown Period](/docs/surveys/website-app-surveys/cooldown-period) is a separate, workspace-wide gate that limits how often a user sees *any* survey. Both must pass before a survey is shown — Recontact Options are evaluated first, then the Cooldown Period.

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Still struggling or is something not working as expected? [Join us in GitHub Discussions](https://github.com/formbricks/formbricks/discussions) and we'd be glad to assist you!